Calling 911

Emergencies Only

Calling 911 can save valuable time in an emergency. Some people aren’t sure when to call 911. They call 911 for reasons other than emergencies. To complain about barking dogs, to ask directions, to report the power is out, or to check on road conditions.

Remember, calling 911 is for real emergencies; situations when you need police, fire, or an ambulance in a hurry. When people don’t use 911 properly, or abuse the system making silent or abusive calls, they tie up the phone lines and make it hard for others who really need help right away to get through.

If you need to contact dispatch and it is not a 911 emergency, please call the non-emergency line at (505) 865-2039.

Getting Help in an Emergency - Dial 911

• When you call for help, what you say is important.
• Stay calm and speak clearly.
• Say what is wrong and what kind of help you need.
• Tell the 911 operator where the emergency is.
• Give your name and number, or remain anonymous.
• Follow the operator’s instructions-stay on the line until you are told to hang up

Making Silent or Abusive Calls to 911

A person commits an offense if the person makes a telephone call to 911 when there is not an emergency and knowingly or intentionally:

• Remains silent
• Makes abusive or harassing statements to a PSAP employee